Dementia Education for Enhanced Customer Service
Nov
14
7:30am 7:30am

Dementia Education for Enhanced Customer Service

With a goal of helping your business better serve these individuals and their families, the Dementia Friendly Communities Coalition is offering a short educational program for businesses and their front line workers.  Communication tips and greater awareness of the issues will help assure that these customers feel welcome and are well served. This 50 minute presentation will be led by Rachel E. Tierney, RN, PhD.

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Patent & Trademark Primer for Entrepreneurs and Businesses
Sep
14
4:00pm 4:00pm

Patent & Trademark Primer for Entrepreneurs and Businesses

Location:  South Hadley Main Library, 2 Canal Street, SH   http://www.shadleylib.org/

This is a FREE program open to anyone.  

The Chamber is very pleased to collaborate with the South Hadley Library to provide a free business educational event to the business community and the public.

Speaker:  Paulina Borrego is a Science & Engineering Librarian at the University of Massachusetts Amherst.  Soon after becoming a librarian in 2007 she took on the role of the Patent & Trademark Resource Center (PTRC) Librarian in 2009.  She is trained by the USPTO (United States Patent & Trademark Office) to educate patrons about patents and trademarks, the application process, and how to conduct an effective and thorough search.  She works in the UMass Amherst Science & Engineering Library which is open to the public.

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